Frequently Asked Questions (FAQ)
1. What type of clothing do you sell?
We offer a wide range of fashionable and functional clothing designed to meet the needs of modern lifestyles. Our catalog includes casual wear, formal wear, seasonal collections, and versatile pieces suitable for a variety of occasions. Each item is carefully curated to combine comfort, quality, and style.
2. How do I find the right size?
Each product page includes a detailed size chart to help you choose the perfect fit. We recommend measuring yourself and comparing your measurements with the chart provided. If you’re between sizes, consider sizing up for a more relaxed fit or down for a tighter fit, depending on your personal preference.
3. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping availability and delivery times may vary depending on your location. During checkout, you will be able to see if delivery is available in your region and the estimated delivery timeframe.
4. How long does it take to receive my order?
Order processing typically takes 1–3 business days. Once shipped, delivery times range from 7–20 business days depending on your destination and the shipping method selected. You will receive a tracking number as soon as your order has been dispatched.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at 3913234295@qq.com. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
6. What is your return policy?
We accept returns for unworn, unwashed items with original tags intact within 14 days of delivery. To initiate a return, please email us with your order number and reason for return. Once your return is approved and received, we will issue a refund to your original payment method.
7. Do you offer exchanges?
Yes, exchanges are available for items in their original condition. If you would like a different size or style, contact us to reserve your replacement item while you return the original. Exchange shipping costs may apply depending on your location.
8. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact us within 3 days of receiving your package with photos of the issue. We will arrange for a replacement or issue a full refund, depending on your preference.
9. Is my payment information secure?
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We partner with trusted payment providers to ensure safe and secure transactions.
10. What payment methods do you accept?
We accept a variety of payment methods including major credit and debit cards, PayPal, and other secure online payment systems. All available options will be displayed during checkout.
11. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment. Please allow up to 48 hours for the tracking information to become active.
12. Can I place bulk or wholesale orders?
Yes, we welcome bulk and wholesale inquiries. If you’re interested in ordering in larger quantities, please contact us at 3913234295@qq.com with your request, and we will get back to you with pricing and availability details.
13. Do you offer gift packaging or personalized notes?
We currently do not offer gift packaging or custom messages by default, but feel free to leave a note during checkout, and we will do our best to accommodate your request if possible.
14. How do I contact customer support?
Our customer support team is available via email at 3913234295@qq.com. We aim to respond to all inquiries within 24–48 business hours. For faster assistance, please include your order number and a detailed description of your issue.
15. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive exclusive updates, promotions, and announcements. You can also follow us on social media for styling tips, behind-the-scenes content, and community features.
